👋 Say hi to EVA AI
Answer customer questions instantly, automate repetitive support, and give your team more time for complex conversations with EVA, Desku’s AI-powered customer service assistant.
Support teams spend a lot of time answering the same questions. Customers expect fast replies, but scaling headcount isn’t always the answer. EVA is a multilingual No-Code AI Chatbot for customer support that helps your team answer repetitive questions automatically, stay available 24/7, and focus on conversations that actually need a person.
EVA works directly inside Desku’s HelpDesk platform. It uses your approved support content to answer customer questions, works across the channels your customers already use, and hands complex conversations to your team when human help is needed.
No separate tools. No disconnected chatbot. Just faster, more consistent support.
Launch In Under An Hour • No Code Required
Most AI support chatbots break when customers go off-script. EVA is built for more flexible support conversations. It understands natural customer questions, asks for more detail when needed, and keeps the conversation moving until the issue is resolved or a human agent steps in.
EVA uses your approved support content to generate answers, so responses stay relevant and consistent with what your business actually says. Fewer repetitive tickets, faster responses for customers, and more time for your team to focus on complex issues.
This is what sets EVA apart from basic scripted bots. It’s not running on fixed flows. It’s built to handle real support conversations, reduce support tickets, and give customers 24/7 self-service without making them feel like they’re talking to a machine.
Built on Azure OpenAI, EVA brings conversational AI for customer support into your HelpDesk. It understands how customers phrase questions in real life, holds complete conversations, asks clarifying questions when more detail is needed, and responds in multiple languages where supported.
This makes a real difference when customers do not know exactly how to describe their problem. Instead of forcing them into a rigid script, EVA keeps the conversation going until there’s a clear answer or a human agent picks it up.
EVA is not a standalone AI chatbot for customer service that sits outside your support stack. It works within Desku’s Customer Service Automation Software, so your team can manage AI and human conversations in the same place.
When EVA handles a question, the conversation is visible in your Desku Shared Inbox. When a customer needs a human agent, the handoff happens inside the same platform. Ticketing, analytics, reporting, Live Chat Solution, automation, and OmniChannel Support all stay connected. No piecing together separate tools. No gaps in conversation history.
For teams already using Desku’s HelpDesk Ticketing System, adding EVA means AI Chatbot support with human handoff fits directly into the workflows you’ve already built.
EVA helps answer common customer questions before they become support tickets. Instead of your team repeating the same answers all day, EVA handles those questions automatically so agents can spend more time on complex, high-value conversations.
EVA is available 24/7, so customers get answers outside business hours, too. Support volume drops where it matters most, and your team starts the day without a backlog of questions that EVA could have handled overnight.
EVA can help deflect up to 50% of repetitive support questions, depending on how well your support content covers common topics.
EVA uses your approved support material to generate answers. This keeps responses relevant, consistent, and aligned with your actual business information rather than pulling from generic sources.
Your team can view every EVA-handled conversation inside the Desku Shared Inbox. You can monitor what EVA says, catch anything that needs improvement, and keep a complete conversation record in one place.
For questions where exact wording matters, teams can write custom answers that EVA uses first, before drawing from its standard AI responses. You set the answer. EVA delivers it.
When a question is too complex, too sensitive, or simply outside what EVA can handle, it hands the conversation to a human agent. Customers still get personal support when they need it, and your team gets full context from the conversation so far.
Getting EVA live does not require developer resources, chatbot route-building, or complex configuration. Connect EVA to your support content, preview how it answers customer questions, and launch your multilingual No-Code AI Chatbot assistant when you’re ready.
EVA can pull answers from Desku articles, public URLs, and other external public knowledge bases. Internal knowledge base articles retrain automatically, while external URLs can be retrained manually. As your support content improves, EVA has better information to work with, leading to more accurate, more useful answers over time.
Connect EVA to your support content
Preview its responses
Go live without building complex chatbot routes
Customers reach out through different channels at different times. EVA helps keep support conversations moving, whether they come in through your website, app, email, WhatsApp, Facebook, Instagram, or Desku Customer Portal.
EVA supports multilingual conversations across Desku-supported channels. It automatically recognizes the customer’s language and responds accordingly, so language barriers don’t slow down your support team or frustrate your customers.
Whether you’re managing support across one channel or five, EVA helps your team stay consistent and available without adding headcount.
Watch how EVA answers common customer questions, hands off complex conversations, and keeps your team in control.
EVA does not make up answers. It generates responses based on the support content you connect to it. That means your customers get answers grounded in your actual documentation, policies, and help resources.
You can connect EVA to:
Desku’s Knowledge Base Integration
Public URLs
External public knowledge bases (where supported)
Connect multiple sources at once, and EVA pulls from all of them when answering customer questions. The more complete your support content, the more accurate and useful EVA’s answers become.
Content from Desku’s Knowledge Base Integration stays up to date through automatic background sync, so EVA is always working with your latest articles. For external URLs, you will need to trigger a manual sync after every update, since Desku cannot detect changes to external page content.
The result is an AI Chatbot powered by support content that speaks in your business’s voice, answers based on what you’ve actually written, and gets better as your content does.
Before EVA goes live, your team can test how it responds to customer questions. This gives you a chance to review accuracy, tone, and coverage before customers interact with it.
For important questions where exact wording matters, teams can create approved answers. EVA uses these custom answers first, before drawing from its standard AI responses.
When a conversation needs human attention, EVA escalates it to a support agent.
EVA gives your team visibility into how AI support is actually performing. You can review usage metrics, access Analytics, monitor conversation trends, track AI customer Support Automation performance, and understand where EVA is helping and where your support content might need improvement.
Custom reporting options let you track the data that matters to your team, whether that’s conversation volume, AI-handled question trends, or performance insights across different channels and time periods.
EVA is built to grow with your team. Whether customers reach out through your website, email, WhatsApp, Facebook, Instagram, or Desku customer portal, EVA helps keep support conversations connected and consistent.
EVA works within Desku’s integration ecosystem, helping teams connect support workflows across the tools they already use. If you’re managing an omnichannel AI chatbot across multiple platforms, EVA fits into that setup without adding complexity.
Use EVA to answer common questions across your connected support channels without adding more agents.
EVA can be customized to fit your brand experience. Teams can rename EVA, personalize its appearance in Desku Messenger, and customize the chatbot icon so the support experience feels consistent with the rest of the brand.
Whether you want EVA to carry your brand name or your own chatbot persona, the customization options keep the experience on-brand from the first message.
| Support Need | Traditional Chatbot | EVA AI Chatbot |
|---|---|---|
| Setup | Often depends on fixed scripts and manual flows | No-code setup using support content and approved resources |
| Customer Questions | Works best when users follow expected paths | Can understand natural questions and respond conversationally |
| Support Content | Requires manually written flows | Can use Desku articles, public URLs, Zendesk help centers, and connected resources |
| Human Handoff | May feel disconnected or clunky | Can hand conversations to support agents with full context |
| Team Control | Limited visibility if not connected to the helpdesk | Conversations can be monitored inside Desku.io |
| Channels | Often limited to website chat | Works across supported Desku communication channels |
| Reporting | May offer limited insight | Supports usage, performance, and custom reporting |
| Best Fit | Simple scripted FAQs | Growing teams that need scalable customer support automation |
EVA AI Chatbot Platform helps ecommerce support teams answer the questions that come in every single day: order status, returns, exchanges, shipping times, payment methods, stock availability, and delivery estimates. Customers get answers instantly. Your team handles the exceptions.
EVA is an AI Chatbot for SaaS support teams that need to handle common questions about password resets, plan upgrades, billing, team invites, feature usage, setup documentation, and contacting support. It keeps customers moving through onboarding and troubleshooting without waiting for an agent.
For lean teams managing high support volume, EVA helps cover repetitive questions without adding headcount. You get a 24/7 Customer Support AI Chatbot, faster first responses, and more capacity for the conversations that need real attention.
EVA makes your help content easier to use. Instead of customers searching through multiple articles to find a single answer, EVA surfaces the right information in a natural conversation. Static FAQs become instant, conversational answers.
EVA keeps your support available after business hours. Customers can get answers at any time, and more complex questions that require human follow-up are automatically captured and routed to your team.
No contracts. No code. No complex chatbot routes.
Connect your support content, preview EVA’s answers, and start automating customer support across your channels.
EVA – the AI Chatbot for customer support – helps your team automate responses to repetitive questions, support customers 24/7, and keep human agents available for conversations that need personal attention.
Free 14-Day Trial • No Credit Card Required
“We replaced three different tools with Desku.io, and our team couldn’t be happier. We saved money and now have a single source of truth for all customer queries.”
- Shopify Merchant, Verified Review
EVA is Desku’s AI chatbot for customer support. It helps answer repetitive customer questions, supports 24/7 self-service, and can hand complex conversations to human agents when needed.
EVA uses approved support content such as Desku articles, help documentation, public URLs, FAQs, and connected knowledge sources where supported. This helps EVA provide answers based on your business information rather than generic responses.
Yes. EVA can help reduce the volume of repetitive support requests by automatically answering common customer questions before they become tickets. If a question is complex or unresolved, EVA can hand the conversation to a human agent.
No. EVA is designed to support human agents, not replace them. It handles repetitive questions and routes more complex conversations to your team, so agents can focus on work that actually requires a person.
Yes. Teams can preview EVA’s answers before launch, helping them review accuracy, tone, and coverage before customers interact with it.
Yes. Teams can create custom answers for important questions and use approved support content to guide EVA’s responses. EVA conversations can also be monitored inside Desku.
Yes. EVA can hand off complex, sensitive, or unresolved conversations to human support agents so customers can still get personal help when automation is not enough.
EVA works across Desku-supported communication channels, including Desku Messenger, website chat, email, WhatsApp, Facebook, Instagram, and other supported channels.
Yes. EVA supports multilingual customer conversations, helping businesses assist customers across different languages without needing separate tools or agents for each one.
EVA can use connected support content such as Desku articles, public URLs, Zendesk help centers, and other approved sources where supported. Content can be synced automatically or manually, depending on the setup.
Yes. Teams can rename EVA, customize the chatbot icon, and personalize how EVA appears in Messenger so the AI support experience matches the brand.
Yes. Desku provides usage metrics, performance insights, and custom reporting options to help teams understand how EVA is supporting customer conversations.
Yes. EVA can help ecommerce teams answer repetitive questions about orders, returns, shipping, products, and policies, depending on the available support content and integrations.
Yes. SaaS teams can use EVA to answer common questions about onboarding, billing, account access, product features, troubleshooting, and help documentation.
Basic chatbots rely on fixed scripts or button-based flows. EVA is designed to answer natural customer questions using your support content, support multilingual conversations, ask clarifying questions, and hand off to human agents when needed. It’s built for real support conversations, not just pre-written FAQ menus.
